Warranty Policy

Rahaf & Ali Trading Co. L.L.C – RA STORE

At R&A Electronics, a subsidiary of Rahaf & Ali Trading Co. L.L.C, we are committed to providing high-quality products and reliable after-sales service. This warranty policy outlines the terms and conditions of our product warranty.

Warranty Coverage

Most products sold through RA STORE are covered by a manufacturer's warranty. The warranty period varies depending on the product type and brand.

Warranty details are typically found in the product description or included in the product documentation.

Warranty Period

The warranty period begins on the date of purchase or delivery, whichever is earlier.

Typical warranty periods may include:

• 6-month manufacturer's warranty

• 12-month manufacturer's warranty

Please refer to the product page for detailed warranty information.

What the Warranty Covers

The warranty covers manufacturing defects or technical malfunctions that occur during normal use within the warranty period.

If a manufacturing defect is identified, we may offer one of the following solutions:

• Product Repair
• Product Replacement
• Store Credit
• Refund (depending on the condition and product availability)

All warranty claims are subject to inspection and verification.

What is not covered by the warranty

The warranty does not cover damage caused by:

• Misuse or improper handling
• Accidental damage (such as drops, water damage, etc.)
• Unauthorized repairs or modifications
• Normal wear and tear
• Damage caused by external factors such as power surges or drops

Products with broken seals or missing serial numbers may not be eligible for warranty service.

How to claim your warranty:

Contact our customer service team via the "Contact Us" page.

Provide us with your order number and product details.

Explain the problem and attach photos or videos if available.

Our support team will guide you through the warranty process.

In some cases, you may need to return the product for technical inspection.

Shipping for Warranty Requests

Unless otherwise stated, the customer may be responsible for shipping costs for the product to be inspected for warranty purposes.

If the warranty request is approved, R&A Electronics may cover the cost of returning the product after repair or replacement.

Manufacturer's Warranty

Certain products may be serviced directly through authorized manufacturer service centers.

In these cases, the customer may be directed to the nearest authorized service center for faster support.

Limitation of Liability

R&A Electronics is not liable for indirect or consequential damages resulting from product malfunction, including data loss or business interruption.

Contacting Support

For any warranty-related inquiries, please contact our support team via the "Contact Us" page on our website.

RAHAF & ALI Trading L.L.C.
RA STORE
Dubai, UAE
Email: info@rastore.ae
Website: RASTORE.AE