Refund policy

Return & Refund Policy

Rahaf & Ali Trading Co. L.L.C – R&A Electronics

At R&A Electronics, operated by Rahaf & Ali Trading Co. L.L.C, we aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 7 days from the delivery date.

To be eligible for a return:

• The item must be unused and in original condition
• The item must be returned in its original packaging
• All accessories, manuals, warranty cards, and included items must be returned
• The product must not show signs of use, damage, or tampering

R&A Electronics reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened unless there is a manufacturing defect:

• Earphones and headphones
• Personal accessories
• Items marked as non-returnable or final sale
• Products with removed seals or damaged packaging

3. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of receiving the order.

After reviewing the case, we may offer one of the following:

• Product replacement
• Store credit
• Full refund

The item may require inspection or testing before approval.

4. Return Process

To request a return:

Contact our customer support through the Contact Us page or customer service channels.
Provide your order number, product details, and reason for return.
Our team will guide you through the return process.
Ship the item back according to the instructions provided.

Unauthorized returns may not be accepted.

5. Shipping Fees

Shipping costs are non-refundable unless the return is due to:

• A defective product
• An incorrect item sent by our store

Customers are responsible for return shipping costs unless otherwise stated.

6. Inspection Process

Once the returned product is received, our technical team will inspect the item to verify its condition and eligibility for return.

If the item meets the return requirements, the refund or replacement will be approved.

7. Refund Processing

Approved refunds will be processed within 5–10 business days after inspection.

Refunds will be issued through the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

8. Exchange Policy

Exchanges may be offered for:

• Defective items
• Incorrect items shipped
• Products covered under warranty conditions

Product availability may affect exchange options.

9. Order Cancellation

Orders can only be cancelled before shipment.

Once the order has been shipped, the return policy will apply.

10. Contact Information

For any return or refund inquiries, please contact us through the Contact Us page on our website.

Our customer support team will assist you as quickly as possible.