Privacy policy

RA STORE Privacy Policy
Last Updated: August 24, 2026

RA STORE (“RA STORE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using the RA STORE mobile application, website, and related services.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

When you use the RA STORE application, we may collect information necessary to provide our shopping and account services, including:

Account Information

  • Name
  • Email address
  • Phone number
  • Customer account information

Order and Delivery Information

  • Shipping and billing addresses
  • Products purchased
  • Order history
  • Delivery information
  • Order status

Payment Information

Payments may be processed through third-party payment service providers. RA STORE does not directly store complete payment card details such as your full card number, CVV, or other sensitive card authentication information.

Payment providers may process information necessary to authorize and complete your transaction according to their own privacy policies and security practices.

Camera Access

The RA STORE app may request access to your device camera for the Price Checker feature.

The camera is used to scan product barcodes so that customers can check product information and prices while visiting RA STORE locations.

RA STORE does not use this feature to take or store personal photographs. Camera access is only activated when you choose to use functionality that requires it.

Notifications

If you grant notification permission, RA STORE may send push notifications regarding orders, account activity, promotions, offers, product updates, and other relevant store information.

You can disable notifications through your device settings.

Technical Information

We may process limited technical information required for the application to operate correctly, diagnose errors, maintain security, and improve performance.

2. How We Use Your Information

We may use information collected through RA STORE to:

  • Create and manage customer accounts.
  • Process and fulfill orders.
  • Deliver purchases to customers.
  • Provide order status and customer support.
  • Enable product barcode and price checking.
  • Process payments through supported payment providers.
  • Operate customer rewards and loyalty features.
  • Send notifications where permission has been granted.
  • Prevent fraud and protect our services.
  • Maintain and improve the functionality and performance of our services.
  • Comply with applicable legal and regulatory requirements.

3. Third-Party Services

RA STORE uses third-party technology and service providers to operate certain features of the application.

Depending on the service being used, information may be processed by providers involved in areas such as:

  • E-commerce and order management.
  • Payment processing.
  • Buy-now-pay-later payment services.
  • Application infrastructure.
  • Push notifications.
  • Authentication and account services.

These providers process information according to their respective privacy policies and applicable agreements.

4. Data Sharing

RA STORE does not sell customers' personal information.

We may share information when necessary with service providers that help us operate the application, process transactions, fulfill orders, provide delivery or customer services, prevent fraud, or comply with applicable law.

We may also disclose information where required by law, regulation, court order, or a valid request from an authorized government authority.

5. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or loss.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain required business and transaction records, resolve disputes, prevent fraud, and comply with legal, accounting, and regulatory obligations.

7. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including requesting access to, correction of, or deletion of certain personal information.

You may also manage certain permissions, such as camera and notification access, directly through your device settings.

8. Account Deletion

Customers may request deletion of their RA STORE account and associated personal information, subject to information that we are legally required or permitted to retain.

Account deletion requests can be submitted by contacting RA STORE using the contact details below.

9. Children's Privacy

RA STORE is a general retail shopping service and is not specifically directed to children. We do not knowingly collect personal information from children in violation of applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our application, services, or legal obligations change.

The latest version will be made available through our website or application, and the “Last Updated” date will be updated accordingly.

11. Contact Us

For privacy questions, account deletion requests, or requests concerning your personal information, contact:

RAHAF & ALI Trading L.L.C
RA STORE
Dubai, United Arab Emirates
Email: info@rastore.ae
Website: RASTORE.AE